Shipping, Delivery & Return Policy

Last updated on Sep 26th, 2024

At Nukkun, we strive to ensure your satisfaction with every purchase. Please read our policies carefully to understand how we handle returns, shipping, and delivery.

Return Policy

Eligibility for Returns

• Time Frame: You can initiate a return within 30 days of receiving your order.
• Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags and labels intact.
• Non-Returnable Items: Certain products, such as perishable goods (e.g., flowers, food items) and personalized items, cannot be returned.

Return Process

1. Initiate a Return: Contact our Customer Service team to request a return authorization. Please provide your order number and reason for the return.
2. Return Authorization: Upon approval, you will receive instructions on how to return the item.
3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
4. Return Address: Please send the returned items to the address provided in your return authorization.

Refund Process

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 9-15 business days for the refund to be processed and reflected in your account.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact our Customer Service team within 7 days of receipt. We will arrange for a replacement or a full refund, including return shipping costs.

Shipping Policy

• Processing Time: Orders are processed within 2-5 business days. You will receive a confirmation email once your order has been shipped.
• Shipping Methods: We offer a variety of shipping options. Available methods and their respective costs will be displayed at checkout.
• Shipping Restrictions: We currently ship within India. If you are outside these areas, please contact our Customer Service for assistance.
• Tracking Your Order: Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Delivery Policy

• Delivery Timeframes: Estimated delivery times vary based on your location and the shipping method selected. Generally, standard delivery takes 5-10 business days.
• Delivery Issues: If your order does not arrive within the estimated timeframe, please contact our Customer Service team for assistance. We will work with the shipping carrier to resolve any issues.
• Signature Requirements: Certain orders may require a signature upon delivery for security reasons.

Additional Information

For any questions or concerns regarding your return, shipping, or delivery, please feel free to reach out to our Customer Service team.

Thank you for shopping with Nukkun! Your satisfaction is our priority, and we appreciate your trust in us.